Let’s talk about transferring into functional from the support consulting world.
What does a Functional Consultant do anyway? The key skills are Objectives, Requirements, Design, Build, Test, and Transition, from an e-Business project point of view these are also the 6 key phases of an e-Business project. So where support comes in is the post go-live phase or the business as usual activity phase.
You might do your objectives in January, your requirements in February and March. Design in April and May. Build in May and June. July and August for test, and September for transition, and then you move into the support phase at the post go-live.
Transfer from Support into Functional
1. Stage 1 Support – Issue Resolution
So from a support point of view what skills are useful when you try to transfer into functional? So we’re talking about specific issue resolution, so that specific support issues that arise and you get a ticket for that issue and you fix it as a support person.This means being able to fix specific issues, so a specific support ticket is raised, you bring your knowledge to bear of that process and you fix the issue.
2. Stage 2 Support – Process Knowledge
Then we’re talking about processes, so you start to build up your knowledge of processes, how the business process runs in Oracle, any breakdowns, supporting those processes, and maybe making minor changes to fix any problems in the design that didn’t get managed as part of the project.
Then at a stream level so you can support the entire purchase-to-pay or you can support the entire order-to-cash including month end, very valuable skill to have in an Oracle project incidentally.
3. Stage 3 Support – Configuration/New Features
Then we’re also talking about configuration, so these processes run in Oracle supported by the configuration that was created by the project team. So maybe the business changed, maybe there is new order type that’s needed or a new price list, and as a support person you’d be expected to create and test that config. Testing, also a key part of support. Finally, addition of new features. So if you were asked to implement a new feature that wasn’t considered as part of the requirements in the project, you would be able to analyze to go through the phases with that and turn on that new feature.
- S1 Phase – Build and Test
S1 is where you use your existing support skills in the design phase so you can support the design by understanding the configuration, and in testing so that you can support testing phase due to your knowledge of being able to operate the business processes in Oracle.
- S2 Phase – Requirements and Design
Stage 2 then is being able to capture requirements, and then Stage 2 is also being able to support any customizations, support the developers and testing the customizations.
- S3 Phase – Objectives and Transition
then the final stage for a support consultant might be to capture the high level business objectives at the start of the next project and to be able to support the transition, which is turning on the new system without breaking anything.
I’d love to hear your comments below if you see any challenges in transferring from support into functional. We’ve also got more videos on why become a functional consultant, transferring in from business into functional and transferring from technical into functional. As I say, if you’ve got any comments, add them below I’d love to hear what you think.
Until next time, bye-bye.